Shipping policy

Shipping Policy

At Athlo Bands, we handle and dispatch every order from our facility in Ixelles (Brussels), Belgium. We aim to process and ship your orders as quickly as possible so you can gear up without delay.

1. Order Processing Times

  • Standard Processing: All orders are processed within 1 to 2 business days (excluding weekends and Belgian public holidays).

  • Order Cut-Off Time: Orders placed before 12:00 PM (CET) on a business day will typically be processed the same day.

  • Once your order has been dispatched, you will receive an automated email notification with your tracking details.

2. Shipping Rates & Estimated Delivery Times

We offer flat-rate and calculated shipping across Belgium, the European Union, and select international destinations.


Destination Zone Customer Rate Free Shipping Threshold Primary Carrier Recommendation
Belgium €4.90 Free over €50 bpost / PostNL
BE Pick-up Point / Bbox €3.90 Free over €50 bpost
NL / FR / DE / LU €6.90 Free over €75 PostNL / DPD / Mondial Relay
Rest of EU €9.90 Free over €100 PostNL / bpost World
International (UK/USA/World) €14.90 Free over €120 DHL Express / bpost Tracked

Note on Free Shipping: Orders within Belgium and selecting EU destinations qualify for Free Shippingwhen spending over €[XX].

3. Order Tracking

All Athlo Bands orders include Track & Trace.

Once your shipping label is created, you will receive an email containing a direct tracking link. Please allow up to 24 hours for tracking updates to register on the carrier's system after receiving your shipping confirmation email.

4. Customs, Duties & Taxes (Non-EU Orders)

  • European Union: As we operate and ship from Belgium (EU), all shipments delivered within the EU are subject to standard VAT and will not incur any additional customs charges or duties.

  • Outside the EU: Shipments sent outside the European Union (e.g., United Kingdom, Switzerland, USA) may be subject to local import duties, tariffs, and customs clearance fees upon arrival. Athlo Bands is not responsible for these fees; they are the sole responsibility of the customer.

5. Shipping Address & Order Changes

  • Please carefully verify your shipping address at checkout. If you notice an error in your shipping details, email us immediately at hello@athlobands.com.

  • If your order has already been fulfilled and handed over to the postal carrier, we cannot alter the delivery address. Any re-shipping fees resulting from an incorrect address provided at checkout will be the customer's responsibility.

6. Damaged, Lost, or Delayed Packages

  • Delays: While carriers generally meet estimated transit windows, factors such as weather events, peak holiday seasons, or customs clearance can cause unexpected delays.

  • Lost/Missing Orders: If your tracking link shows "Delivered" but you have not received your parcel, please check with neighbors or your local collection point first. If it remains missing after 48 hours, contact us at hello@athlobands.com.

  • Damaged Items: If your package arrives visibly damaged, please take clear photos of the packaging and product immediately and contact our support within 48 hours of delivery.

7. Contact Us

If you have any questions regarding your shipment or order status, feel free to reach out to us:

  • Email: hello@athlobands.com

  • Operating Address: Athlo Bands, Chaussée de Boondael 393, 1050 Ixelles, Belgium